Elevate customer relations at Staffbase as a Senior Customer Success Manager in North America. Drive business success, enhance platform adoption, and ensure customer renewals with our innovative AI-native Employee Experience Platform.

As a Senior Customer Success Manager at Staffbase, you will own a diverse portfolio of enterprise clients, fostering strategic partnerships to achieve their goals. Your focus will encompass onboarding, engagement strategies, and promoting SaaS renewals, emphasizing collaboration across cross-functional teams. Your experience in customer success will be pivotal in transforming how organizations experience workplace communication.

Key Responsibilities:
• Own and manage a book of enterprise customers
• Lead business reviews with customer teams




• Guide onboarding and long-term adoption processes
• Proactively identify risks and drive renewals
• Advocate for customer needs and product feedback

Requirements:
• 3–6 years in Customer Success or Account Management
• Proven record in renewals and customer retention
• Robust interpersonal and relationship-building skills
• Experience with SaaS and digital tools
• Self-motivated with a results-driven mindset

Become an integral part of Staffbase and help organizations transform their employee communications!
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📌 Senior Customer Success Manager North America (Ontario)
🏢 Staffbase
📍 Ontario