Join a agile, international team as an Enterprise Customer Success Manager, managing a portfolio of global accounts from Canada. Drive customer success and growth through effective engagement and support.

This role emphasizes an experienced Customer Success professional's contribution, overseeing approximately 50 high-value enterprise accounts. Your primary focus will be on the full customer lifecycle, from initial onboarding to renewals and expansions, ensuring a strong partnership with Sales and cross-functional teams to enhance customer satisfaction.

Key Responsibilities:
• Manage approximately 50 high-value global Enterprise accounts
• Own the customer lifecycle from onboarding to expansion
• Negotiate renewals and maximize net revenue retention




• Drive product adoption and mitigate churn risk
• Conduct strategic check-ins and business reviews

Requirements:
• 8+ years in Customer Success, Account Management, or Sales
• Strong understanding of Customer Success best practices
• Proven success in leading complex renewals
• Ability to build executive-level stakeholder relationships
• 2+ years of SaaS experience

Leverage your skills in customer lifecycle management and stakeholder engagement to support enterprise clients in this rewarding role.
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📌 Enterprise Customer Success Manager Canada (Alberta)
🏢 Bilinguallink
📍 Alberta