At NorthernReflections, Ricki’s, and Cleo , we are united by a shared vision: toinspire and empower women through fashion that fits their lives. With a proudlegacy in Canadian retail, we bring together decades of expertise, a passionateteam, and a commitment to delivering exceptional style, quality, and service.
Aspart of our growing organization, you’ll join a collaborative and energetic teamthat values innovation, customer connection, and the power of great fashion.Whether it’s timeless comfort, polished workwear, or versatile style, each ofour brands plays a unique role in serving women across generations.
Reporting to the Store Manager, as the Store Team Leader , you will take fullresponsibility for the store during assigned shifts, leading the team to meetand exceed sales goals and productivity standards. You’ll provide ongoingcoaching on the sales floor and support the development of a high-performingteam. Your leadership will help create a welcoming, customer-first environmentand ensure operational excellence at all times.
Key Responsibilities: Supportdaily store operations, including achieving sales goals and delivering anexceptional customer experience, store opening and closing procedures.
Providestrong on-the-floor leadership in the absence of the Store Manager or AssistantManager.
Deliver outstanding customer service by following our customer service program
Drivecustomer loyalty by promoting and enrolling customers in our loyalty program.
Coach,support,



and provide feedback to sales associates to help them meetproductivity goals and improve performance.
Maintainvisual merchandising standards, including product preparation, displays, andin-store layouts.
Performpoint of sale transactions quickly and accurately.
Ensurea safe and secure environment for both customers and the store team, followingall loss prevention procedures.
Communicateclearly and professionally with customers and coworkers.
Followall company policies, procedures, and initiatives.
Performother duties as assigned to support overall store success.
Experience &Qualifications;: Minimum1–2 years of retail or customer service experience, preferably in a leadershipor supervisory role
Proventrack record of achieving sales targets and driving team performance
Stronginterpersonal and communication skills with the ability to motivate and inspirea team
Excellentcustomer service and selling skills
Solidunderstanding of retail operations, including visual merchandising and lossprevention
Strongorganizational and time management skills; able to manage multiple priorities
Comfortableworking in a fast-paced, dynamic environment
Mustbe able to stand for extended periods of time, climb a ladder and to move andhandle boxes of merchandise (weighing up to 30 pounds) and fixtures throughoutthe store
Flexibleavailability including days, evenings, weekends, and holidays

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📌 STORE TEAM LEADER (Quebec City)
🏢 Northern Reflections
📍 Quebec City