Elevate your career as a Senior Application Support Analyst with the Government of Alberta, providing remote assistance to system users across various ministries. You'll troubleshoot application issues while managing help desk tickets and collaborating with technical teams.

This role is critical for ensuring seamless access to online systems for stakeholders in education and advanced education sectors. As a Senior Help Desk Analyst, you must possess extensive experience in application support, user identity management, and proficiently using Help Desk systems.

Your contributions will include maintaining support documentation and delivering training materials to enhance user experience.

Key Responsibilities:
Provide application support to end users and stakeholders




Log and track incidents using ticketing systems
Escalate unresolved issues as required
Test application features and resolve bugs
Maintain a repository of known problems and solutions

Requirements:
Minimum 4 years in Application Help Desk roles
Experience with user identity management
Proficient with Help Desk systems like BMC Remedy
Robust communication skills in client support
Familiar with Microsoft Office applications

Become a key player in improving application support for the Government of Alberta by leveraging your technical expertise and problem-solving skills.

📌 Senior Application Support Analyst Alberta Edmonton (Canada)
🏢 SereneAid
📍 Canada