Drive innovative learning solutions as the Learning Architecture Manager at TD in Toronto, Ontario. This full-time in office role focuses on strategic learning design for the Canadian Banking Contact Centre.

In this managerial position, you will lead the development and evolution of learning strategies supporting colleague performance in the Canadian Banking Contact Centre (CBCC). Your responsibilities include conducting needs assessments, creating impactful learning content, and aligning learning with business objectives. Collaborating with HR and external partners, you will ensure that learning solutions are effective and scalable.

Key Responsibilities:
• Develop learning roadmap aligned to business objectives
• Conduct performance gap assessments at role levels




• Apply instructional design methodologies to craft learning solutions
• Act as primary contact for learning strategy within CBCC
• Gather feedback for continuous improvement of learning initiatives

Requirements:
• 5+ years in Learning & Development or instructional design
• Expertise in instructional design methodologies
• Experience in complex business learning environments
• Strong presentation and communication skills
• University degree or equivalent experience

Leverage your strategic planning and stakeholder management skills to enhance the learning experience at TD.
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📌 Learning Architecture Manager at TD (Ontario)
🏢 TD Bank
📍 Ontario