Position Summary:
The Dock Attendant will perform a variety of tasks to ensure a smooth operation of the docks. The Dock Attendant will work in a secure and efficient manner while providing a high level of customer service to all guests. This position reports to the Dock Manager.
*Please note this is a contract/seasonal position*

Crew Benefits:

Competitive Wage

Retention Bonus - $500.00!

Complimentary Cruise Tickets & Uniforms

Crew Recognition Awards

Crew Referral Program - up to $200.00 per referral

Crew Events

Paid Training

Duties and Responsibilities:

Provide amazing hospitality to guests and coworkers as prescribed in RESPECT Service System

Manage guest traffic flow on and off the docks

Follow safety protocols to ensure the protection of passengers and the vessel

Handle lines to moor vessels to dock

Ensure docks are clean and free of any debris

Answer general inquiries and provide information about facility

Immediately report any incidents or safety concerns to Dock Manager

Provide amazing customer service and assist guests with questions or concerns and relay information to Dock Manager

Assist Food & Beverage team with daily food delivery and restock of boats

Follows all safety policies, departmental policies, and service standards





Adheres to all health and safety regulations

Be prepared to begin work at scheduled time

Maintain uniform and personal grooming in compliance with appearance standards

Additional job duties as assigned

Requirements & Qualifications:

O.S.S.D. or equivalent as recognized by the Ministry of Education

Must be able to effectively understand and convey written and verbal information to guests and coworkers

Must possess a service orientation – actively looking for ways to help others

Energetic and enthusiastic personality essential

If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)

Valid Ontario driver's license, Class G2 or higher

Walk, stand, sit and work in all types of weather conditions for extended periods

Will work for extended periods of time without sitting

Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 pounds (18 kilograms)

Will be required to be available for work on all major holidays

City Cruises Canada does not use AI technology in any part of the recruitment process.

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📌 Dock Attendant (Ontario)
🏢 Hornblower
📍 Ontario