Area(s) of interest: Advisory services, Call centres
As a Senior Customer Service Representative on our Épargne Placements Québec team in Quebec City, you will answer questions from clients about savings products and our website while promoting clients' digital self-sufficiency. You will use your active listening skills to provide our clients with a positive experience over the phone.
Your role Take calls from clients
Assist clients with their savings products and services (such as savings accounts, RRSPs, TFSAs or RRIPs)
Promote Epargne placement Quebec (EPQ) products
Encourage the use of the EPQ website
Manage a high volume of calls during peak periods
The call centre is open Monday to Friday between 8:30 a.m. and 5:00 p.m. We offer a full time work schedule of 37.5 hours per week. Our offices are located a few minutes away from the Place D’Youville terminal.
Your team Our team of 20 people values everyone’s passions and bold ideas. We work together to help our clients and colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another.
Training and development You'll begin with on-the-job training. It will allow you to experience the call centre environment and get to know your teammates. During this period, you’ll learn about with your role, our products and technologies, and better understand the changes to your role. We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors and ongoing coaching.
Requirements High school diploma
Customer service and advisory experience
Ability to promote a product and service
Strong attention to detail and accuracy
Team spirit and the ability to adapt to frequent changes
Ability to handle a high volume of calls
Languages French
Skills Communication Stress Management Resiliency Rigor Self-Sufficiency
In addition to competitive compensation,



upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
Health and wellness program, including many options
Employee Share Ownership Plan
Employee and family assistance program
Preferential banking services
Involvement in community initiatives
Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Why work at National Bank? For an environment that supports your career path There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.
For an inclusive and diverse environment We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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📌 Senior Customer Service Representative (Quebec City)
🏢 Banque Nationale du Canada
📍 Quebec City