Are you looking to be a part of a fun, motivating team? To have your efforts be valuable and crucial to both customers and the business? Look no further!

Mayfield Ford Lincoln is looking for a Service Appointment Coordinator to add to their team in Brampton. Mayfield Ford Lincoln is proud to be a member of The Humberview Group, representing 20 dealerships and 18 automotive brands.

As theAppointmentCoordinator you will play a key role in supporting our Service Department by delivering outstanding customer service and assisting clients with their inquiries, appointment scheduling, and service needs.

Our Appointment Coordinator team helps transform customer inquiries, concerns, and service reminders into meaningful appointments and lasting relationships. As the first point of contact for many of our customers, you’ll be an essential part of creating a positive experience and contributing to the continued success of Mayfield Ford Lincoln.

Compensation:$42,000 per year.

Why Join The Humberview Group?

• Career Growth– Advancement opportunities across 20 stores and 18 brands.


• Rewards & Bonuses– Referral bonuses up to $2,000 and incentive programs.


• Comprehensive Benefits– Health, dental, travel, life insurance, RRSP matching, and an Employment Assistance Program (EAP).


• Training & Mentorship– Learn from experienced leaders who support your growth.


• Exclusive Perks– Team member pricing on vehicles, service, parts, and accessories.


• Lifestyle Benefits– Discounts on brands and gym memberships.


• Great Team Culture– Social events, BBQs, and team outings.


• Work-Life Balance– No Sundays or holidays, plus long summer weekends.

The Humberview Group is one of Ontario’s leading automotive dealer groups and a proud winner of Canada’s Best Managed Companies for 2024,



2025, and 2026.

With over60 years of success, our people and customer relationships continue to drive our growth.

What Youll Do

• Make 80–100 outbound calls daily to connect with customers.


• Follow up with customers after their visit to ensure satisfaction and provide an exceptional customer experience.


• Assist customers by reviewing and scheduling recommended or manufacturer-required vehicle services.


• Handle service reminders, campaigns, recalls and internet opportunities.


• Following up with past customers within the database to build long-term relationships and encourage repeat business.


• Perform other duties as required.

What Were Looking For

• Previous Automotive BDC experience is an asset.


• Experience using CDK software is an asset.


• Must have excellent communication skills (good verbal skills and a clear speaking voice).


• Pleasant and engaging phone manner.


• Must be comfortable with computers and technology systems.


• Robust record of customer satisfaction results.


• Team-oriented individual.


• Must have the drive and desire to meet production goals and expectations.

Join Our Team

At The Humberview Group, we believe great people create great experiences. We invest in enthusiastic, driven individuals by providing the training, mentorship, and support needed for long-term success.

The Humberview Group is an equal opportunity employer.



Accommodations are available upon request throughout the recruitment process. We thank all candidates, but only those selected for an interview will be contacted. Please note, this position is open only to individuals who are legally entitled to work in Canada at the time of application and in the future. The Humberview Group does not provide sponsorship for work permits or immigration support.

About Us

20 stores. 17 brands. 5000 vehicles, 1 promise: Serving youbetter, each and every day. Since 1962, weve grown to become oneof the largest dealer groups in Ontario. We serve thousands ofhappy customers every year, thanks to our huge vehicle network,fantastic incentives, and award- winning customer service. Webelieve world class service takes world class people, which is whywe look to hire individuals who support our serve philosophy.

After so many years working in the automotive industry and withdifferent groups, I must say The Humberview Group is one the topgroups to work for.

It offers a positive environment, great culture, and they respectyou and your family time. It’s very well-organized, or better yet,a well-oiled machine

Sean

The Humberview Group is a great place to work! It is a verypositive environment and has a good corporate culture. I feel thatI am able to come to work and perform at my best because mymanagers are very supportive and constructive with all feedbackand help me to progress in my role.

Mary

As an immigrant 4yrs ago, beyond just a workplace, The Humberview Group has become my home away from home.Their commitment to promoting work-life balance is not just lip service but is a part of their culture wherethey go above and beyond ensuring one’s growth personally and professionally. Working for HG is not just a job,it’s a fulfilling journey where every Team Member is valued and empowered to succeed.