i

PSS

inc. , an Ottawa-based leading-edge Information Technology (IT) Cyber Solutions Company that prides itself on its ability to interpret a client’s vision and materialize it into fully functional and multifaceted solutions, is in need of a ServiceNow Technical Consultant to join one of our key delivery teams. We are looking for candidates with exemplary character, consistency, and competence to join a growing team of professionals who share a passion for solving complex problems with technology-based solutions.

Do you have an extraordinary interest in ServiceNow and a system integrator company? Are you looking to join a rapidly growing team of IT professionals with a well demonstrated track record of success?

If you answered yes to these questions and are an enthusiastic ServiceNow Administrator, then

iPSS

inc. , who has formed a strategic partnership with ServiceNow, may have the ideal role for you.

Role: As a Senior ServiceNow Technical Consultant you will be responsible for contributing towards the success of implementing, enhancing, and maintaining the ServiceNow application suite for ipss customers. Our vision of the ideal candidate is someone who has 5+ years of demonstrated ServiceNow development / implementation experience, along with a passion for leading and collaborating with internal and external teams to create exceptional user experiences.

Responsibilities:

Facilitate and support the roll-out of new application and enhancements in ServiceNow

Advise functional and admin teams on design, development and overall ServiceNow best practices

Analyse business requirements and understand rationale for changes to existing functionality as well as new functionality





Complete development, configuration and workflow administration to support business processes in the platform

Provide day to day operational support and maintenance of production ServiceNow Instances

Answer technical and application configuration questions

Plan and carry out patching and upgrades

Ability to work on multiple projects in a variety of capacities

Ideally you have:

A Post-Secondary Degree or Diploma in Computer Science or equivalent experience.

ServiceNow certified administrator (CSA)

5+ years of experience implementing, configuring, maintaining ServiceNow

Certified Implementation Specialist and Certified Application Developer are a plus

ServiceNow CIS-SIR or willingness to obtain

ITIL v3 or v4

Exposure to ServiceNow Implementation Methodology, NowCreate and development best practices

Proven functional skills working on a variety of full lifecycle ServiceNow projects

Knowledge of software development methodologies (Waterfall, Agile)

Working experience with ITSM processes and tools

Experience integrating third-party software and APIs using REST and SOAP

Experience with relational databases and MS Excel

Bilingualism is a strong asset

The attitude we are looking for:

Strong analytical and overall technical skills





Able to productivity while working independently

Diligent in ensuring the path to completion is clearly understood, while remaining open to revisions and alterations along the way

Excellent communication skills and a solid personal commitment to quality service

Embraces the unknown as a learning opportunity and always finds a way to push a project forward, even with a lack of information

Resolute to the face of change and instead uses it as an opportunity to collaborate and brainstorm stronger solutions

Excellent problem-solving skills, creativity, and insight

Work seamlessly and in transition between teams, embracing their individual working styles, perspectives, personalities with varied skill levels

Actively engages with teammates and stakeholders to ensure they are included in discussions and decisions

Feels a personal responsibility to take ownership over a project and overcome any deterrents that may stand in the way

Thoughtful problem solver who considers the solution – and its impact – from multiple perspectives

Comfortable in front of a technical or managerial audience

Ability to work remotely and with remote resources as needed

Conditions of Employment:

Canadian Federal Government Secret Security Clearance (at minimum Secret Clearance or the ability to obtain).

i

PSS

inc.

offers a competitive compensation package, professional development, and a positive work environment. This is a great opportunity to be at the heart of a growing company.

We thank all candidates in advance for their interest, however only those being considered will be contacted.

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📌 Senior ServiceNow Technical Consultant (Toronto)
🏢 iPSS
📍 Toronto