Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services. Octacom's core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.The RoleAs an Associate, Client Service, you'll play a key part in ensuring our clients receive outstanding support and seamless service, from onboarding new clients to managing ongoing requests and changes.This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period.Key ResponsibilitiesServe as the primary point of contact for client inquiries via HubSpot-based helpdesk and resolve issues independently or by coordinating with internal teams as requiredAssist with onboarding current clients, implementing new projects, and executing change requests with accuracy, while frequently monitoring internal processes for continuous improvementContribute to documentation, planning and testing for new product rolloutsBuild a deep understanding of Octacom's services to effectively provide informed responses, solutions,



and support to clientsParticipate in client meetings as needed and attend educational events to stay updated on industry best practicesSupport Monthly and Quarterly Business Reviews by collecting and analyzing client data and preparing presentation materialsSkills & ExperiencesBachelor's degree in Business, IT, Communications or related field with 1-3 years of experience in client support or IT supportExperience in a B2B IT or document/data management environment is an assetExcellent written and verbal communication skills, with high attention to detail and problem-solving skillsAble to work effectively independently and collaborate with cross-functional teamsProactive and accountable with continuous improvement mindset, focusing on positive client experienceProficient in Microsoft Office SuiteWhat we offerComprehensive healthcare, dental, and vision coverage for you and family starting on first day of work3 weeks of vacation annuallyCollaborative and supportive work environment where your ideas are valued and your impact is visibleCompensation$45,000 – $50,000 CAD per yearThe compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.If you don't meet every requirement listed above, we still encourage you to apply. We're interested in the diverse experience, potential, and perspective you can bring to the team.Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.Datacm.Com/about-us/lifedcm/), so that we can ensure your equal participation.

📌 Associate, Client Service (Richmond Hill)
🏢 Octacom
📍 Richmond Hill