Summary
The Team Manager oversees staff, merchandise, and the client experience in a luxury retail environment. The role is responsible for achieving sales objectives, maintaining operational and merchandising standards, and developing a motivated, high-performing team.

Responsibilities

Manage, coach, and develop Client Advisors through regular goal setting, reviews, and training.

Recruit and onboard team members, support succession planning, and implement company policies and procedures.

Lead the sales team in delivering exceptional client service and achieving sales goals and key performance indicators.

Coordinate client relationship resources, oversee floor supervision, and develop events and incentives to grow the local client base.

Requirements

At least 6 years of retail experience, preferably in a luxury setting, with a focus on operations, store management, or office administration.

Computer literacy and ability to learn and use various software packages.

Solid communication, customer service, coaching, and issue-resolution skills; client books are strongly preferred.

Ability to work a flexible schedule, including evenings, weekends, and holidays.

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📌 Team Manager - Oakridge (British Columbia)
🏢 BROBSTON GROUP
📍 British Columbia