Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We're a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!Our core values:Integrity – We do what's right, even when no one is looking.Improvement – We do it well. Then we do it better.Caring – We put ourselves in others' shoes.Authenticity – We like people, not pretense.Determination – We kick down walls.We have everything we need to inspire our customers. Except you.The Sales Support Agent ensures delivery of excellent customer service through timely and accurate support of retail and single-family builder orders, from post-sale through to delivery. The Sales Support Agent maintains contact with the customer throughout, collaborating with internal departments (Purchasing, Dispatch/Delivery, etc.) to achieve and maintain high levels of customer serviceAs a Sales Support Agent, you willField customer inquiries by telephone, email and text about their order details from post-sale to deliveryPlace outbound calls to customers arranging payment, installation,



delivery and/or update to order detailsSupport inbound inquiries from sales team in regard to processing of order and statusProactively communicate with internal departments through phone and email to ensure stock and shipment of product to customer's home or job site.Maintain accurate records of customer files, shipment dates and order activity informationUpdate and maintain customer files and data base with ship dates, payment details and customer informationInvestigate and follow up on customer problems resolving escalated issuesTo be successful in this role you areDetail-oriented, organized with excellent analytical and problem-solving skillsAble to work in tight deadlines, multitask, establish priorities and work and think independentlyAble to work collaboratively in a team setting and able to work independentlyExcellent in verbal and written communication skills in EnglishSchedule: Monday to Friday or Tuesday to Saturday, 8:30 AM to 5:00 PM (based on business needs)The experience we like to seeWorking knowledge of Microsoft Office: Excel, Outlook and WordMinimum completion of high school or equivalent educationMinimum 2 years Customer Service ExperienceCall Centre experience an assetExperience using Zendesk an assetBonus pointsPreference given to candidates who are fluent in Mandarin/Cantonese or Punjabi/HindiExperience with de-escalating customer service issuesSuperior interpersonal, verbal and written communication skillsThe ability to remain calm during times under stressful situationsWhy join Trail?Extended Health BenefitsMerit PerformanceGenerous employee discountsProfessional Development ProgramsEmployee Recognition ProgramCompany events$25.50 - $25.50 an hourWe inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

📌 Sales Support Agent - Delta
🏢 TRAIL APPLIANCES
📍 Delta