Company:Finning CanadaNumber of Openings:1Worker Type:PermanentPosition Overview:Edmonton Regional Distribution Centre | Edmonton, AB Full-Time, Permanent | 7x7 ShiftAt Finning, we believe great customer service is about more than answering questions. It's about building relationships, solving problems, and ensuring customers receive the support they need when they need it. We're looking for a Customer Service Representative to join our Edmonton Regional Distribution Centre team and play a key role in delivering an exceptional customer experience.This position is ideal for someone who thrives in a fast-paced warehouse and distribution environment, enjoys working with customers, and takes pride in finding solutions. You'll be the link between customers, transportation providers, shipping teams, and warehouse operations to ensure parts orders move efficiently from order to delivery.Job Description:What You'll DoCustomer Service & Order SupportRespond to incoming customer phone calls, emails, website inquiries, and voicemail messagesProvide timely, accurate information and solutions to customer questions and concernsListen carefully to identify the root cause of issues and work toward effective resolutionsMaintain regular communication with customers regarding the status of their parts ordersRecord customer feedback, requests, and concerns and coordinate follow-up with the appropriate teamsBuild and maintain positive working relationships with internal and external customersParticipate in daily and weekly operational meetings to support customer service objectivesCoordinate with shipping and warehouse teams to help meet committed delivery datesAssist warehouse operations with "hold until complete" orders and related customer inquiriesTransportation & Logistics CoordinationTrack shipments and orders with third-party transportation providersArrange courier pickups and transportation for customer ordersPrepare and complete shipping documentation and paperworkMonitor deliveries and proactively communicate updates to customersWhat You BringSkills & QualificationsStrong communication skills, both written and verbalExcellent customer service and relationship-building abilitiesStrong organizational and time management skills with exceptional attention to detailAbility to prioritize work and manage multiple tasks in a high-volume environmentStrong problem-solving and critical-thinking skillsProfessional, collaborative, and team-oriented approachSelf-motivated with the ability to work independently and adapt to changing prioritiesDemonstrated sense of urgency and commitment to delivering resultsExperience & EducationHigh School Diploma or equivalentMinimum 3-5 years of experience in warehousing, logistics, distribution, customer service, or a related fieldExperience coordinating shipments, deliveries, or transportation activities is considered an assetPrevious experience within heavy equipment, transportation, oil & gas, industrial, equipment, or manufacturing industries is an assetExperience as a Parts Technician, Service Advisor, MechanicAt Finning, we prioritize creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

📌 Warehouse Customer Support Coordinator (Edmonton)
🏢 Finning
📍 Edmonton