FLSA Classification: NonexemptReports to: Member Services ManagerSummary/objectiveServe as a knowledgeable and friendly initial point of contact, offering accurate information and a consistently positive guest experience at our member services deskEssential functionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Greet all members and guests in a friendly and courteous mannerCheck every member and guest in accurately and quicklyDirect guests to the membership department for club pricing, costs and enrollmentManage member and guest enrollment in programs and eventsAnswer incoming calls in a clear and friendly and expedient mannerProvide information regarding acac programs and registrationMaintain up to date knowledge of programs, classes and club operations, events, policies, etc.Maintain an orderly and highly functional work areaProcess POS transactions accurately and in an productive mannerKnow and adhere to opening and closing proceduresCollaborate with team members in the spirit of outstanding customer service, teamwork, and communicationRequirementsPhysical demandsMust be able to stand, move, walk, and bend for the duration of a shiftMust have ability and willingness to work early mornings from 4:45am- 9amRequired competencies, education,



and experienceHigh School Diploma or GED preferredPrior customer service experience highly desiredPrior experience handling payments and cash registersProficient computer skillsMust be at least 18 years oldCompany ExpectationsRead, sign, and abide by the policies included in the Team Member HandbookPark in team member designated areasClub cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and cleanAttend mandatory Personal Training meetingsAssist with Service Days, as assigned by SupervisorAssist with club programs, special events, or activities, as assigned by SupervisorPromptly respond to work-related correspondenceExhibit a positive attitude at all timesDeliver outstanding service to members and guests, following acac's Five*Star principlesAffirmative Action/EEO statementacac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.Other dutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

📌 Member Services Team Member (Early Mornings - Tuesday - Friday) (St. John's)
🏢 ACAC - ATLANTIC COAST ATHLETIC CLUBS
📍 St. John's