Manager, Strategic Operations and Administration Full Time Brantford, ON, CA
Salary: $71,818.50 Annually
We're Hiring: Manager, Strategic Operations and Administration Location: Brantford, ON
Hours: Full-time Mon to Fri, 37.5 hrs/week
Start Date: As soon as possible
At SOAR, we believe in lifting communities through compassionate, inclusive, and innovative care. Serving Brantford, Brant County, and Haldimand County, we provide accredited services in mental health, addictions, housing, justice, and employment.
We're a values-driven organization committed to continuous improvement, collaboration, and making a meaningful difference in the lives of the people we serve. If you're someone who thrives on bringing people together, improving processes, and turning ideas into action, we'd love to hear from you.
The Opportunity
We're seeking a dynamic, highly organized, and proactive leader to join our team as Manager, Strategic Operations & Administration .
This is a unique role that blends operational leadership with strategic project management. You'll oversee administrative operations and staff while serving as a key partner to the CEO and leadership team in advancing organizational priorities, coordinating agency-wide initiatives, and ensuring plans are translated into meaningful action.
You'll be at the centre of many of the activities that keep our organization moving forward, from supporting governance processes and leadership development initiatives to coordinating strategic projects, accreditation activities, and organizational planning efforts.
This role is ideal for someone who enjoys variety, takes initiative, sees opportunities for improvement, and loves helping teams stay focused, organized, and accountable. You'll work across departments, collaborate with leaders at all levels, and play a critical role in strengthening organizational effectiveness and supporting SOAR's continued growth and impact.
What You’ll Do Lead Administrative Operations
Supervise and support administrative staff across the organization
Oversee administrative systems, workflows, and office operations
Support the CEO and Senior Leadership Team with key administrative and organisational processes
Coordinate Board of Directors communications, meetings, records,



and governance activities
Manage policies, procedures, records management systems, and organisational documentation
Drive Strategic Initiatives
Lead and coordinate strategic and operational projects aligned with organisational priorities
Support implementation of new programmes, services, and organisational initiatives
Develop project plans, timelines, communication plans, and monitoring processes
Identify opportunities to improve systems, processes, and organisational practices
Facilitate collaboration among departments and stakeholders to achieve project goals
Strengthen Organizational Accountability
Coordinate Management Team, supervisory, and leadership meetings, including agenda development, preparation of materials, meeting documentation, and action-item tracking
Monitor progress on strategic priorities, leadership decisions, and organisational action plans
Support implementation and reporting related to SOAR's strategic plan and key organisational initiatives
Develop tools and processes that strengthen communication, accountability, and follow-through across the Agency
Support Organizational Excellence
Oversee administration and evaluation of SOAR's leadership development programme
Coordinate accreditation activities and related quality improvement initiatives
Lead planning and implementation of SOAR's Annual Impact Event
Support staff engagement, recognition, and agency-wide planning activities
Promote innovation, continuous improvement, and data-informed decision-making
What You Bring Degree or diploma in Business Administration, Public Administration, Health Administration, Project Management, Social Sciences, Human Services, or a related field
Minimum 5 years of progressive experience in administration, operations, project management, organisational development, quality improvement, or a related field




Minimum 3 years of leadership or supervisory experience
Experience leading organisational projects, process improvements, or change initiatives
Strong project management, planning, and organisational skills
Exceptional communication, relationship-building, and facilitation abilities
Ability to manage multiple priorities while maintaining strong attention to detail
Experience supporting senior leaders, governance processes, committees, or Board activities is considered an asset
Experience supporting accreditation, quality improvement, strategic planning, or organisational development initiatives is considered an asset
Strong proficiency in Microsoft 365, SharePoint, Teams, and related collaboration tools
Access to reliable transportation
Who Will Thrive in this Role?
This role is a outstanding fit for someone who:
Takes initiative and doesn't wait to be asked
Enjoys creating order and structure in a fast-paced environment
Is energized by coordinating people, projects, and priorities
Balances big‑picture thinking with strong attention to detail
Builds strong relationships and works effectively across teams
Follows through on commitments and helps others do the same
Is curious, adaptable, and committed to continuous improvement
Enjoys helping organizations turn ideas into action
Why Join SOAR? Salary: Starting at $70,941.00
Comprehensive health, dental, vision, and travel benefits
Employee Assistance Programme (EAP)
RSP/TFSA participation and employer matching
Staff wellness initiatives
Time Off:
Vacation entitlement starting at 3 weeks per year
Personal leave (60 hours annually)
Wellness hours (15 hours per year)
Ready to Make an Impact? If you're someone who sees opportunities where others see obstacles, enjoys bringing structure to complexity, and thrives on helping teams turn ideas into reality, we'd love to hear from you.
In this role, you'll help connect strategy with execution, support leaders across the organisation, drive meaningful initiatives, and strengthen the systems that help SOAR thrive.
Join us in advancing organisational priorities, strengthening our impact, and supporting the important work that improves lives across our community.

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📌 Manager, Strategic Operations and Administration (Ontario)
🏢 Soar Community Services
📍 Ontario