Enhance customer interactions with CAA Niagara as a full-time Customer Experience Coordinator in Thorold, ON. Drive improvements across multiple departments while ensuring an outstanding experience for both internal and external customers.

This full-time, 12-month contract role involves reporting to the Member Services Manager. You will analyze customer feedback, conduct quality assurance assessments, and provide coaching to optimize service standards. Solid communication and conflict resolution skills are essential for delivering exceptional experiences while supporting managers with cross-departmental initiatives.

Key Responsibilities:
• Analyze Medallia survey data for actionable insights
• Respond to customer detractors and resolve issues




• Facilitate training for team members on loyalty programs
• Create and manage a FAQ register with pro tips
• Support escalation processes across departments

Requirements:
• Minimum 5 years in customer service roles
• Experience in training adult learners
• Proficient in Microsoft Word, Excel, and PowerPoint
• Strong conflict resolution and interpersonal skills
• Attention to detail and adaptability

Elevate customer satisfaction through effective communication, training, and quality assurance in this key role at CAA Niagara.
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📌 Customer Experience Coordinator in Thorold (Ontario)
🏢 CAA Niagara
📍 Ontario