Enhance your career as an Intake Operator with the Winnipeg Health Region. Engage with clients and service providers, processing requests and referrals in a dedicated team environment.

Join the After Hours Central Intake team focusing on exceptional customer service and communication. This role requires a minimum of two years' experience in a Contact Centre environment, with previous health care exposure as a bonus. Your responsibilities include efficiently handling client requests while maintaining adherence to defined protocols and call management strategies.

Key Responsibilities:
• Receive and process incoming requests for assistance
• Make referrals in compliance with established procedures
• Communicate effectively with internal and external agencies




• Maintain accurate documentation and client records
• Support situation resolution through customer-focused interactions

Requirements:
• Minimum two years’ experience in a related role
• Grade 12 plus Business Administration diploma or University degree
• Proficient in computerized scheduling and Microsoft Office
• Robust communication skills in English (French is an asset)
• Successful completion of background checks required

Leverage your contact center experience and commitment to service while supporting health care in the Winnipeg area.
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📌 In-Person Intake Operator Winnipeg Health (Manitoba)
🏢 Winnipeg Regional Health Authority
📍 Manitoba