Lead a dynamic team in delivering top-tier Patient Support Programs with Sentrex Health Solutions remotely. This full-time role focuses on operational oversight and nurturing exceptional customer service.

As the Patient Support Program Supervisor, you will report to the Program Manager, ensuring optimal service delivery and team performance. Your role involves coaching Care Navigators and Program Coordinators, monitoring KPIs, and upholding program standards. You will enhance team capabilities through effective training and support organizational efficiency initiatives.

Key Responsibilities:
• Lead day-to-day team performance and coaching
• Monitor metrics for quality and adherence to SOPs
• Support recruitment and training initiatives




• Facilitate a positive team culture focused on service excellence
• Troubleshoot operational challenges collaboratively

Requirements:
• University Degree in healthcare/life sciences preferred
• 1-3 years supervisory experience, preferably in pharmaceuticals
• Proven experience in fast-paced work environments
• Ability to execute business strategies effectively
• Robust interpersonal and communication skills

Deliver exceptional Patient Support through leadership and operational oversight with Sentrex Health Solutions.
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📌 Patient Support Program Supervisor Remote (Quebec City)
🏢 Bilinguallink
📍 Quebec City