The Associate Engagement Manager (AEM) is responsible for managing the successful deployment of ServiceNow solutions for Crossfuze clients, supporting our Engagement Management team, and acting as the client contact for services. Additional responsibilities for the AEM include scheduling, resource management, providing project status, and maintaining high levels of client satisfaction.

This position is fully remote, candidates for this role must be located in Canada.

Position Responsibilities:

Single point of contact for ServiceNow client engagements

Responsible for client satisfaction throughout the engagement

Understands the client business issues and problems and helps the client change the way they work

Works with engagement managers to produce weekly project reports

Manages project risks, issues, action items, and decisions

Manages project resources, schedules, tasks, and other project work as requested by engagement managers

Identifies opportunities to provide additional value to our clients

Supports the continuous improvements of our implementation methodology and service offerings based on client experiences

Schedules and facilitate meetings, including producing agendas, meeting notes, and following up on meeting actions

Maintain 75% billable utilization target after 180 days in the position

A Bachelor’s degree or equivalent experience

Very strong communication skills with the ability to set appropriate expectations with clients

Experience or training in project management

Strong organizational and analytical skills

Strong interpersonal skills, client-centric attitude, ability to deal with cultural diversity

Demonstrated ability to lead teams and achieve success with client software implementation projects

Background working with external clients and companies is desirable

Experience working on ServiceNow projects preferred





Agile Scrum experience and Scrum Master certification is desirable

ITIL V3 or V4 Foundations Certification is preferred

The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!

Flexible work from home options

Additional PTO day for mental health

Competitive paid time off

Half-day Fridays

Your time is valuable, both at work and away from it. We look ahead and support you in your skilled goals. While also offering family-friendly benefits.

Paid maternity and paternity leave for biological birth and adoption

Newborn, adoption and fertility assistance

Competitive training & development programs

Extended Healthcare Plan

Group RRSP with employer match

10 days toward bereavement leave

Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees' choice.

Compensation Range:
The anticipated compensation range for this position is $70,000-90,000 CAD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.

Equal Employment Opportunity:
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.

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📌 Remote Associate Engagement Manager (Ontario)
🏢 Bilinguallink
📍 Ontario