Take on a pivotal role as a Customer Service Representative at Altasciences in Montreal, engaging with potential clinical trial participants and guiding them through crucial pre-screening processes. This role is ideal for those with a solid customer service background and bilingual communication skills.As a Customer Service Representative, you will provide essential information regarding clinical trials and manage pre-screening activities to ensure participant eligibility. A high school diploma and previous customer service experience are required, along with proficiency in both French and English.



Your role will involve maintaining a welcoming demeanor and confidentiality throughout the process.Key Responsibilities:Provide detailed info about clinical trials and participationAssist participants with questions and recruitment guidanceRecord and manage incoming calls and applicationsSchedule related clinical trial appointmentsProtect participant confidentiality and follow protocolsRequirements:High School Diploma required; college education preferredProven customer service experience in a call centerBilingual in French and English is necessaryKnowledge of clinical terms is beneficialOn-site at the Montreal location requiredBring your expertise in customer service and clinical research to Altasciences and support individuals as they embark on their clinical trial journey.

📌 Clinical Trial Customer Service Representative (Montreal)
🏢 Altasciences
📍 Montreal