At Techo-Bloc, we manufacture pavers, retaining walls and masonry products that set the industry standard for quality, design and durability. We bring the same care to building our people's careers.

Founded in Quebec as a family business, Techo-Bloc now has more than 900 employees across 20+ sites in Canada and the United States. We grew because our people grew with us. Team spirit, respect and fairness guide every decision we make.

We are looking for a Customer Service Specialist to join our team in Saint-Hubert, QC . Lay the foundation for your future with us!

Job Description
Salary: $62,500–$72,500 (based on experience) + performance bonuses
Schedule : Monday to Friday | 9AM -6PM or 10AM -7PM

This is not a call center role . The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.

Key Responsabilities

Processing and managing customer orders (phone, email, online systems)

Answering product availability questions and proposing alternatives as needed

Following up on open orders and resolving issues proactively

Taking ownership of requests from start to resolution

Collaborating across departments to improve service flow and processes

A Day in the Life

Handling dealer calls and inquiries (approximately 20% of the day)





Processing orders and managing requests in internal systems

Responding to email inquiries

Coordinating with internal teams to resolve delivery or order issues

Troubleshooting and resolving problems efficiently

Qualifications
Qualifications & Skills

Bilingual (French & English) to support North American teams and clients

Post-secondary education or 3+ years’ experience in landscaping or manufacturing

1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role

Excellent communication, problem-solving, and multitasking skills

Proven ability to manage customer conflict with positive outcomes

White‑glove, customer-first mindset with strong ownership and follow-through

Comfortable in a quick-paced, team-oriented environment

Technical Requirements

Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.

Familiarity with CRM software is considered an asset

Overall strong computer proficiency

Proficiency with Microsoft Office (Excel and Word)

Additional Information
Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:

Group insurance and RRSP with employer contribution

24/7 telemedicine and Employee Assistance Program

Training and career development opportunities

Performance-based bonuses

Employee recognition programs

Product discounts and workplace perks (snacks, events, free parking)

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

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📌 Customer Service Specialist (Quebec City)
🏢 SmartRecruiters
📍 Quebec City