Customer Service RepresentativeCompany: Skyline Building SystemsType: Full-timeWe are looking for a motivated and enthusiastic Customer Service Representative to join our team. In this role, you will manage the full order process while providing excellent customer support and working closely with the Sales and Operations teams. This is an in office position, working Monday - Friday 8am-4:30pm.BenefitsCompetitive pay based on experience.Comprehensive health benefits packageProgressive career development planningA fun environment with corporate events, parties, and team building activitiesResponsibilitiesHandle a high volume of customer calls and emails in a qualified and timely mannerProcess customer quotes, sales orders, returns, and order changes accuratelyProvide customers with product information, pricing, availability, and delivery timelinesFollow up on back orders, shipments,



and delivery updates to ensure customer satisfactionCoordinate shipments, pick-ups, and returns with freight carriersSupport sales efforts by recommending alternate or additional products based on customer needsMaintain accurate customer records and filesResolve customer concerns and provide solutions in a professional mannerCommunicate with internal teams to ensure orders are completed efficiently and on timeMonitor customer feedback and help identify opportunities to improve serviceQualifications1-2 years in a sales or customer service environmentStrong communication and problem-solving skillsOrganized and able to manage multiple priorities in a fast-paced environmentComfortable using Microsoft Office and learning new software systemsSkyline Building Systems | Thermal Systems

📌 Customer Service Representative (Calgary)
🏢 Fitzii
📍 Calgary