Account ManagerRemote (Canada) | Hybrid Available – Kitchener, ON Reports to: Director, Customer SuccessSalary Range (base pay): $78,000 - $90,000About EncircleEncircle is leading the $1.6 trillion property insurance industry out of the dark ages of pen and paper, into the digital age of transparency and empowerment. Our easy-to-use software platform enables thousands of restoration contractors and insurance professionals across North America to process claims faster and with greater accuracy.We're a remote-first company with a collaboration hub in downtown Kitchener—and we're growing.About the RoleOur Account Managers are experienced sales professionals responsible for driving growth and expansion of the Encircle solution across a portfolio of customers. They are passionate about sales and committed to adding values to our customer experience using the Encircle platform. You will partner closely with the Customer Success team and Revenue Leadership to achieve your targets.Key ResponsibilitiesOversee all assigned contract renewals to ensure timely and accurate executionOwn contract processes, including renewal management, quote creation, salesforce chance records, forecasting outcomes and tracking progress of signatureIdentify opportunities to expand Encircle's footprint as part of the renewal processIdentify opportunities to sell new products to our current customersLeverage platform data to run campaigns to create new product pipeline or expansion revenueWork with the CSM team to identify at-risk accounts and put together a strategy to secure the renewal, as neededEstablish and maintain effective, cooperative working relationships with customers, both via phone and email.



This includes objection-handling and problem-solving when customers request discounts, indicate they don't want to renew, alert us that they're evaluating competing solutions, not interested in new products, etc.Develop a thorough understanding of our products to deliver demonstrations of the Encircle platform to existing customersLeverage platform data to run campaigns to create new product pipelinePartner with Revenue and GTM leadership on uncovering value, trends and opportunitiesAnd, of course, crush your quotaWhat You BringSelf starter with a knack for problem solving2+ years experience in a customer-facing role such as an account executive or account managerPrevious B2B SaaS experienceYOY success exceeding quota targetsCan tackle objections with ease and close deals!Ability to handle multiple priorities and managing customer expectationsExcellent planning, organizational, and time management skillsGood communication skills (verbal and written) with customers and internal stakeholdersExperience with software tools like Salesforce, Churn Zero, G-Suite, etcWhy Encircle?We VALUE our people:Balance: Flexible hours, self-managed vacation, and trust to manage your timeRemote-first: Work where you're most productive—with access to our collaboration hub in KitchenerGrowth-oriented: We support your learning and career developmentWell-being: We care about the full human—inside and outside of workEncircle is an equal opportunity employer committed to building a diverse and inclusive team. We encourage all qualified candidates to apply and will work with applicants to accommodate accessibility needs throughout the hiring process.

📌 Account Manager (Kitchener)
🏢 encircleapp
📍 Kitchener