About Pollock ClinicsPollock Clinics is Canada's leading men's health provider, known for our world‐class medical services and our commitment to redefining the patient journey. We believe that excellence begins the moment a patient walks through the door, not just in the treatment room.The Role: Receptionist – Patient ExperienceWe are looking for a Receptionist who does more than manage the front desk—you will curate a warm, welcoming, and elevated experience for every patient. This role combines traditional receptionist duties with high‐level hospitality, ensuring that each individual feels seen, supported, and respected throughout their visit.What You'll DoBe the face of the clinic—greet every patient and guest with professionalism, warmth, and discretionCreate a tailored and comfortable experience by offering beverages, noting preferences, and providing reassurance in a calm, polished environmentEnsure our reception area feels more like a private wellness lounge than a medical office—clean, quiet, and beautifully maintainedManage appointment bookings, confirmations, reminders, and intake procedures with accuracy and kindnessRespond to emails and phone calls with empathy, precision,



and urgencyCollaborate with the clinical team to seamlessly support patient flow and ensure follow‐ups and instructions are communicated clearlyData entry and patient tracking with accuracy and detailWhat We're Looking ForA natural host who can put people at easeExceptional communication skills—verbal, written, and digitalPrevious experience in a high‐touch hospitality, wellness, or private healthcare environmentProfessional appearance and demeanor, with a focus on discretion, empathy, and serviceAble to handle quick‐paced situations with calm and graceA team player who takes initiative and loves to go the extra mileWhat Makes This DifferentAt Pollock Clinics, the front desk is not just reception—it's the front line of care. We are designing a patient experience that is:Personalized: remembering names, preferences, and special requestsComfortable: offering beverages, maintaining a non‐clinical feel, and supporting privacyEfficient and professional: matching hospitality with top‐tier medical careEmotionally intelligent: anticipating needs, offering reassurance, and reading the room

📌 Receptionist – Patient Experience (New Westminster)
🏢 Integratedcooling
📍 New Westminster