Reporting to the Operations Manager, the Project/Specialty Cleaner will be responsible for managing and conducting various general cleaning services at assigned residential and commercial client sites. This will include providing direction and support to the assigned Helpers.

DUTIES & RESPONSIBILITIES
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.

Daily Office/Management Duties

Review work orders assigned daily and communicate with other associates involved as needed

Check routing and directions to each job as required

Provide the daily tickets and payments received to Accounting/Office Manager

Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving the office

Create a requisition for materials and equipment needed for pick-up at the end of each working week

Client Site Duties

Complete jobs to specifications to customer’s satisfaction

Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders

Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements

Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed

Handle re-service requests promptly and courteously

Take a person and genuine interest in providing customer satisfaction

Provide training to Helpers to complete all jobs in accordance to specifications outlined

General Duties

Maintain all equipment and vehicles to ensure they are in proper working order

Keep the interior of the vehicles used neat and clean

Maintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clients

Sell add-on services and products at every prospect

Attend weekly meetings with production team

Attend training workshops as required for the production team

Help train new crew helpers/technicians in accordance with ServiceMaster standards

Maintain professional conduct and appearance in all client facing activities





Establish positive rapport with clients when possible

Provide an exceptional level of service that exceeds the expectation of the client

Conduct all work in accordance with company safety policies

Adherence to all company workplace policies

Perform other duties as may be required

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines

Strong management, delegation, planning and leadership skills

Effectiveness in the areas of construction safety and productivity

Effective communication skills both written and verbal

Ability to engage clients and deliver excellent service

Thorough decision making skills

Highly organized, strong attention to detail and ability to multi-task

Demonstrated sound work ethics

Proven ability to build and maintain strong working relationships

Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines

Operates with honestly and integrity with a genuine desire to make valuable contributions to the team

Team player that fosters team-based learning

Works well independently and in a team environment

Educational Requirements
Education Required:High School Diploma

Other Education/Certification/Training preferred: n/a

Work Experience Requirements
Work experience required: Minimum of four (4) years of experience in cleaning services/restoration services.



Experience in commercial cleaning is preferred.

Job-related experience required: Two (2) years in a supervisory capacity is preferred.

Technical Requirements
Equipment: Vacuum cleaners, dust-aids, portable cleaning equipment, tools

Software: n/a

Other: n/a

Competencies

Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.

Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.

Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.

Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.

Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.

Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.

Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.

Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.

Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Physical Requirements
This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions
There is a low risk of exposure to adverse working conditions.

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📌 Project / Specialty Cleaner (Alberta)
🏢 ServiceMaster Clean of Fraser Valley
📍 Alberta