Join CBI Home Health in Calgary as a Care Access Representative, responsible for coordinating care while managing scheduling and communication tasks in a dynamic environment. Optimize client support and enhance care access through effective multitasking and problem-solving.

In this role, you'll engage directly with clients, families, and caregivers, ensuring smooth operations in a high-volume contact center. With a focus on quality service, you'll utilize scheduling software to deliver timely care, meet KPIs, and maintain vital relationships. Your ability to handle diverse challenges will shape seamless experiences for all stakeholders involved.

Key Responsibilities:
• Efficiently schedule care providers for client visits
• Achieve KPIs in call handling and service quality




• Communicate effectively with clients and care teams
• Build solid relationships within the care network
• Manage data and maintain accurate records

Requirements:
• Minimum Grade 12 education level
• 2+ years in customer service or scheduling
• Proficiency in Microsoft Office and scheduling software
• Strong verbal and written communication skills
• Organized multitasker with problem-solving abilities

Enhance your career in healthcare scheduling by making a meaningful impact on clients' well-being at CBI Home Health.
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📌 Care Access Representative Calgary Role (Alberta)
🏢 CBI Home Health
📍 Alberta