Work onsite at DXC Technology in Ottawa, Ontario as a Helpdesk Services Specialist. Provide critical IT support for applications and troubleshoot hardware issues for clients.Candidates must be Canadian citizens with 10 years of documented residency. You will deliver customer support, manage ticketing processes, and ensure effective monitoring of service levels. Solid communication and problem-solving skills are essential for interacting with clients professionally.Key Responsibilities:Offer comprehensive support via telephone and emailEnsure timely monitoring of support requestsResolve IT issues through effective troubleshootingDocument all requests in an organized ticketing systemRespond professionally to client inquiriesRequirements:3-5 years of IT support experienceBilingual proficiency in French and EnglishRequired Canadian citizenship and security clearanceExcellent interpersonal and communication abilitiesKnowledge of Microsoft products and relevant IT skillsDeliver exceptional support and operational excellence at DXC Technology in Ottawa, enhancing the client experience.

📌 Dxc Technology Helpdesk Services (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Dxctechnology
📍 Riviere-des-Prairies—Pointe-aux-Trembles