*100% work from home environment!
*4-day week!
*A dynamic and tight-knit team
Job Description
As part of its managed services offering, Present manages the operations of its clients' IT infrastructure. As this practice is growing significantly, Present wishes to hire a level 2 technical support technician.The work will be done mainly remotely, within a very dynamic technical support team.

Your Role

Respond to customer technical support requests.

Diagnosis, correct and/or support the client in solving his problem.

Qualify incidents and elevate or reassign, if necessary, to the right people and / or the right departments.

Follow up on tickets to ensure they are completed quickly.

Participate in the optimization of processes.

Keep up to date on different technologies through training.

Be available on call evenings and weekends, on rotation with other team members.

Required profile





Operating knowledge of various components of an IT environment, in particular;
Networking

Virtualization (VMware, Hyper‑V)

Windows and Linux operating systems

Active Directory

Workstations (Windows / Mac)

Mobile devices (iOS / Android)

Office 365

Excellent communicator

Self‑taught

Resourcefulness and sense of initiative

Ability to manage multiple priorities

High degree of autonomy, rigor and integrity

Fluency in French and English

Experience in a technical support role minimum one year

If you are looking to grow and develop to your full potential in a dynamic setting, with an exceptional corporate culture where collaboration and teamwork are at the heart of success, we have a position for you!

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📌 Level 2 IT Support Technician (Ontario)
🏢 Present
📍 Ontario