Company: ClaimsPro LP - Shared Services Technical Support Analyst, Contract -Remote, Anywhere in Canada
We have existing opportunities to add Technical Support Analysts to our team! These are contract positions that can be situated anywhere in Canada.
Role Summary The main purpose of this role is to help end users migrate over to a new domain but also help maintain company computer software and hardware. Applicants should work well in a fast-paced environment and have proven organizational, prioritization and interpersonal skills.
Competencies Outstanding interpersonal skills
Strong English verbal and written communication skills to discuss system administration decision making with management, to train users, and to create documentation.
Organizational skills to perform scheduled tasks.
Exposure to imaging solutions
Proven problem-solving skills.
Detailed oriented
Works collaboratively with others inside and outside the IT team to achieve goals.
Responsibilities Process support requests; maintaining accountability and ownership of incident until resolved.
Install, configure, and maintain computer workstations and servers within a Microsoft Windows setting.
Install, configure and maintain peripherals and network hardware.
Document configurations and operating standards and practices.




Implement and monitor security policies.
Perform data backup and recovery.
Perform hardware and software upgrades as required.
Configure and troubleshoot corporate email (Exchange)
Occasional evening and weekend work may be required.
Participate in small to medium complexity infrastructure/software projects which may involve multiple team members.
Communicate project progress to IT stakeholders.
Identify project risks, elevate to management, and assist with mitigation steps as required.
Miscellaneous - other duties as required.
Requirements Minimum grade 12 education, with preference given to individuals with post-secondary IT diploma/degree.
0-2 years of related industry experience
Solid understanding of Microsoft Windows 11 Active Directory user and group administration
Experience troubleshooting computer hardware
Experience with email administration (Exchange, O365) an asset
Experience with VPN software an asset
Competitive Compensation: $26-30/hour.
We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates throughout the recruitment and assessment process.

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📌 Technical Support Analyst, Contract -Remote, Anywhere in Canada (Quebec City)
🏢 ClaimsPro
📍 Quebec City