Working together to provide outstanding integrated health care to our communities delivering best patient outcomes with exemplary standards and compassion, Muskoka Algonquin Healthcare (MAHC) is a multi-site organization that includes Huntsville District Memorial Hospital Site and South Muskoka Memorial Hospital Site.ROLEAnswer incoming telephone calls on main switchboard connecting callers to extension/area directing any complex inquiries to the appropriate individual or department after ascertaining the nature of the callGreet patients/visitors to provide basic information and direction to appropriate contacts or servicesRespond to inquiries regarding patient status utilizing hospital computer system and/or patient listsResponding to and announcing Code AlertsDirecting calls in emergency situationsAssist individuals wishing to pick-up or drop-off packages etc. during off hoursEnsure patient registration functions (inpatient/outpatient) are carried out in an efficient manner by interviewing patients/family to collect and process registration informationProcess admission and discharge/transferReceive and process appointment/test requisitions in accordance with appropriate procedure and protocols efficientlyRespond to telephone calls from patients to book appointmentsSchedule appointments via telephone, and interview patient to collect/validate demographics, financial data, and other required information,



advising patient of any information required and what items to bring when arriving for appointmentProvide preparation instructions for appointmentCall the patient's physician office directly or notify the patient directly regarding scheduling changes and/or cancellations of proceduresRequired Education & Certification(s)Certificate in recognized Office Administration course or equivalent experienceSuccessful completion of Medical Terminology courseRequired Skills & Experience(s)Significant recent clerical experience including excellent organization skillsExcellent keyboarding and computer skills having worked with spreadsheets and word programs, including speed and accuracy - 60 wpmExcellent interpersonal, verbal and written communication skillsExcellent customer service skillsAbility to organize and control all functions within the departmentKnowledge of office equipment (computers, fax, photocopier etc.)Ability to interpret instructions and fulfil as requestedExperience with Healthcare oriented software programsAbility to exercise good judgement, take initiative and work independentlyPrevious Hospital experienceMust have the ability to exercise a high degree of diplomacy and tact; excellent customer service and interpersonal communication skillsAbility to effectively communicate via the telephone and in-person to serve the needs of patients/staff/visitors in a manner that is customer service oriented, efficient and productive,



in a sensitive and caring mannerMust be highly adaptable; able to accommodate changing needs of the departmentAbility to work well under pressure with minimal supervisionWillingness to workdays/nights/weekendsAdditional Perks At MahcStaff referral program (Earn up to $1000 for each successful Permanent Part Time and Permanent Full Time new hire you refer to MAHC)Extended health benefits (Permanent Full-Time only)Enrolment in the Healthcare of Ontario Pension Plan (HOOPP)Collaborative and supportive team environmentAdditional InformationLocationMulti-Site, working on site at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville. Applicants must reside within 125km of one of our hospital campuses or be willing to relocate prior to starting. Exceptions will be considered on a case‐by‐case basisHours of WorkMust be available to work shifts including days, evenings, nights and weekends. Shifts and hours may change according to departmental requirements per the collective agreement.Conditions of employment for external hires includes; Proof of immunization and vaccination records to the Hospital's Occupational Health and Safety departmentLegal entitlement to work in CanadaSatisfactory Criminal Record & Judicial Matters CheckOur organization:MAHC is committed to a selection process and work environment that is inclusive and barrier‐free. We encourage applicants from all equity‐deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ+.AccommodationAccommodation will be provided in accordance with the Ontario Human Rights Code. If you have accommodation needs for attendance at the interview, please advise us at time of the interview being scheduledLooking for Housing?Check out Housing for Healthcare for rentals in Muskoka!Required SkillsRequired Experience

📌 Central Registration & Scheduling Clerk (Temporary Part-Time) (Huntsville)
🏢 Muskoka Algonquin Healthcare
📍 Huntsville