Join CBI Home Health as a Care Access Representative in North York, Toronto. Manage scheduling and client care coordination in a full-time, onsite role while making a positive impact.

In this vital position, you'll ensure smooth scheduling for direct care staff, such as Personal Support Workers and Nurses. Your role involves handling high volumes of calls and data entry, responding to client needs and ensuring continuity of care with exemplary communication and problem-solving skills. This dynamic contact center setting is designed for individuals who excel in multitasking and relationship building.

Key Responsibilities:
• Utilize scheduling software for care provider assignments
• Meet and exceed call and scheduling KPIs




• Maintain effective communication with clients and providers
• Cultivate relationships with care providers and families
• Update scheduling databases accurately

Requirements:
• Minimum Grade 12 education
• 2 years of customer service or scheduling experience
• Proficient in Microsoft Office Suite
• Strong verbal and written communication skills
• Ability to work flexible hours, including weekends

Secure your role as a Care Access Representative, where you can enhance scheduling processes and foster relationships in healthcare.
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📌 Care Access Representative in North York (Ontario)
🏢 CBI Home Health
📍 Ontario