Elevate customer experiences as a full-time Service Delivery Manager at Finastra in Mississauga. Oversee service commitments, reporting, and issue management, ensuring top-notch support to financial clients.

Working under the Director of Technical Customer Support, this vital position oversees daily service commitments and enhances client satisfaction. With responsibilities across release planning, service level performance, and critical issue resolution, you'll ensure adherence to service agreements. Your leadership will be crucial in nurturing a customer-focused culture while managing the effectiveness and health of delivered services.

Key Responsibilities:



• Set up governance structure for service performance review • Deliver issue resolutions according to support agreements • Manage and execute release delivery plans for customers • Provide accurate, regular service performance reports • Implement recovery plans for unmet service commitments

Requirements: • University degree or College diploma in relevant field • Experience in Service Management and ITSM • ITIL methodologies understanding and certification preferred • Proven leadership and communication skills • Robust problem-solving abilities under pressure

Make an impact on customer satisfaction and service delivery at Finastra. #J-18808-Ljbffr

📌 Finastra Service Delivery Manager Role (Winnipeg)
🏢 Finastra
📍 Winnipeg