Explore a career as an Emergency Assistance Coordinator with Epic Health Solutions. This full-time position offers rotating shifts to provide critical support in medical and non-medical cases across the Americas.

As part of a 24/7 operation, you will manage assistance requests from travel insurance clients, ensuring timely responses and effective coordination. This role values emotional resilience, critical thinking, and qualified judgment, requiring fluent English and French communications.

You will work closely with healthcare providers and uphold company standards while addressing urgent client needs.

Key Responsibilities:

- Respond to medical and non-medical assistance requests promptly
- Document all case actions accurately in the CRM




- Interpret policy benefits and communicate clearly
- Coordinate with medical providers for access to care
- Maintain communication with insured persons and teams

Requirements:

- High school diploma with at least three years of experience
- Fluent in English and French; Spanish is a plus
- Strong customer service and empathy skills
- Proficient in computer systems, including Microsoft Office
- Ability to handle multiple active cases effectively

Deliver vital assistance to travelers as an Emergency Assistance Coordinator at Epic Health Solutions.

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📌 Emergency Assistance Coordinator at Epic Health (Markham)
🏢 National Healthcare Solutions
📍 Markham