Become a vital part of the BC Family Maintenance Agency team as a Client Services Representative in Burnaby. Focus on delivering exceptional client support amid diverse inquiries and administrative demands.In this crucial role, you'll engage with clients, program staff, and community participants while embodying BCFMA's client-centric mission. Demonstrating effective communication, conflict resolution, and a thorough understanding of program operations will be key to your success. Your contributions will directly impact family services and community support.Key Responsibilities:Apply client advocacy in service excellenceHandle client inquiries calmly and effectivelyEscalate complex issues to relevant teamsRespond accurately to BCFMA program questionsMaintain up-to-date records in client databasesRequirements:Educational background: High School DiplomaThree years' experience in a high-volume client service roleExceptional telephone skills and conflict managementProficient with computer applicationsUnderstanding of community service policiesHelp strengthen families by enhancing client interactions at BCFMA in Burnaby.

📌 Burnaby Client Services Representative Role
🏢 BC Family Maintenance Agency
📍 Burnaby