Take on a pivotal role as a Bilingual Supervisor at Accerta's Contact Centre. Drive excellence in customer service for both English and French-speaking clients! This full-time, permanent hybrid position emphasizes leadership in a fast-paced workplace. You will direct a team of agents to ensure high-quality interactions and efficient resolution of inquiries. Your background will contribute towards enhancing qualitative service while fostering a collaborative team culture. Key Responsibilities:

- Direct daily operations of bilingual agents
- Establish onboarding and coaching practices for staff
- Analyze performance metrics to meet KPIs
- Provide on-the-spot support for escalated cases
- Advocate for process improvements and training Requirements:
- 3-5 years in a contact centre or service delivery
- 1-2 years in a leadership or coaching role
- Fluency in both English and French is essential
- Proven ability to manage performance metrics
- Expertise in dental benefits administration is an asset Embrace your leadership capabilities to effect positive changes in healthcare access through Accerta.

📌 Accerta Contact Centre Supervisor (Bilingual) (Toronto)
🏢 Accerta
📍 Toronto