Lead customer experiences at Métis Crossing as the Accommodations Team Lead. Oversee lodge operations, housekeeping, and guest services in a vibrant cultural setting.

Métis

Crossing is seeking an organized and customer-focused Accommodations Team Lead for a full-time, permanent role. Reporting to the Manager of Guest Experiences, you will manage front desk operations, assist with housekeeping, and ensure an exceptional guest experience. Your leadership will be crucial in communicating standards and monitoring service across all departments. Key Responsibilities:

- Direct lodge operations for housekeeping and front desk
- Implement and enforce housekeeping standards and procedures
- Resolve guest concerns promptly and effectively
- Collaborate with departments to ensure service quality
- Manage staffing, training, and performance reviews Requirements:
- 2-3 years of experience in hospitality management
- Degree or diploma in Hospitality preferred
- Excellent communication skills in English
- Strong customer service and interpersonal skills
- Versatile availability for various shifts Become a key player in enhancing guest experiences while celebrating Métis culture.

📌 Accommodations Team Lead at Métis Crossing (Smoky Lake)
🏢 Métis Crossing
📍 Smoky Lake