Directive Consulting is the leading B2B marketing agency for brands that are serious about the metrics that matter most. Performance, Communications, and Commerce, all wired to share intelligence and answer to revenue. That system spans everything from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle Marketing.

If you live for performance, love solving hard problems, and want your work to actually mean something, you'll fit right in. At Directive, we’re always looking ahead to connect with talented professionals who excel at crafting strategies that elevate search visibility, developing compelling content, and delivering value to audiences. As we continue to grow, we’re always seeking forward-thinking individuals who thrive in fast-paced environments, are obsessed with analytics and storytelling, and are eager to make their mark in B2B tech and SaaS marketing.

The Account

Director, Client Strategy is the senior strategic and commercial owner of a portfolio of Directive’s most valuable and complex client relationships. This role sits at the intersection of strategy, growth, and execution, serving as the primary point of accountability for retention, expansion, and client experience across a high-value portfolio. You’ll act as a trusted advisor to VP- and C-suite stakeholders, while aligning Paid Media, SEO, CRO, Creative, and RevOps teams around unified business outcomes.

Account

Directors are expected to operate with autonomy, commercial rigor, and executive presence, owning the full lifecycle of the client relationship and directly influencing Directive’s Net Revenue Retention. Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value. Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance.

Architect

Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative,



and RevOps, ensuring cohesive execution and reporting.

Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations. Translate performance data into clear business narratives that connect marketing execution to revenue impact. Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence.

Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership.

Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability.

Net Revenue

Retention (NRR) Customer Satisfaction (CSAT) 7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients. ~ Solid fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes. ~ Driven to stay ahead of industry trends, including actively learning how AI and automation can enhance marketing and operations. Clear, confident communicator who can translate performance into business impact.

Commercial Acumen: Comfortable owning forecasts, margins, scope, and renewal economics.

Strategic Operator: Able to set direction while maintaining operational discipline. Continuously seeks better ways to drive client and portfolio performance. Client-Obsessed: Prioritizes client outcomes and long-term partnership value.

Compensation for this role includes a competitive base salary Medical,



dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX) Benefits to Support the Whole Person: Physical - Physical therapy through Omada, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave Bonus - Annual bonus based on tenure, which scales in total amount over time As a remote-first company, you’ll have the ability to work from your home office. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, Mexico, and the UK. This role has the opportunity to operate 100% virtually from your home office.

We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to [email protected]’re committed to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #

📌 Account Director, Client Strategy (Remote Canada) - Future Opening (Ottawa)
🏢 Directive
📍 Ottawa