Citizen is a global integrated PR agency that gives ambitious brands the curiosity, confidence and courage to stay ahead of trends, make bold moves & maximize measurable success. We wake up each morning inspired to make every conversation count, partnering with clients to grow their brands and positively impact culture. We know our name comes with a responsibility - to our fellow Citizens inside our walls and around the globe.

We live by the values of the Modern Citizen: one who is courageous, builds up rather than breaks down, and puts their efforts towards conversations that count. Conversations that inform, educate, or make life easier for our fellow citizens. As a Senior Director (PR), you are: Client & Account Stewardship - You are a client-facing leader who takes full ownership of your accounts, from day-to-day operations to long-term growth and success.

You are responsible for both client satisfaction and team performance, demonstrating strong relationship management, leadership, and problem-solving skills - managing accounts independently. Campaign & Project Management - You are a skilled project leader who can navigate complexity, optimize team performance, and deliver outstanding results.

Financial

Oversight - You demonstrate strong financial acumen by managing account P&Ls;, budgets, staffing allocations, and revenue forecasting. You are capable of managing complex financial tasks and driving account growth. You are adept at building relationships, identifying opportunities, and closing deals Talent Development & Growth - You foster a culture of learning, collaboration, and high performance and address challenges proactively.



8-10+ years of relevant experience in communications marketing and/or related fields, including agency or in-house communications roles. ~ A strong ability to collaborate closely with Strategy, Creative, Earned, Social, Digital, Media and other integrated teams ~ Interest and passion in training others and building knowledge across the organization ~ Citizen is guided by four core values that define how we work together and show up for our clients: Champion Equity - Fairness First, Always: You can count on us to bring a fair and equitable lens to every strategy and interaction.

Hybrid work models and flexible hours Generous Vacation starting at 3 weeks + 1 extra week over the holidays Agency summer days (exact policy differs per campus and agency) Modern, open co-working spaces with coffee & snack bars, located in a outstanding city neighborhood, close to shops and restaurants and easy access to public transport Dogs allowed, dedicated Play Room to support families and Private wellness room (in select offices) Team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more! In-house learning & development sessions and annual career and growth conversations’ Access to internal network of opportunities across all agencies Internal EDI group(s),



programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s) Check out our EDI report here to learn more about our work and commitment towards equity. Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more!

Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and wellness resources to support you and your family. Dedicated play rooms for days you need to bring the kids and health and wellness rooms when you need a place to get grounded. A responsible sick & personal absence days policy designed so you don't have to worry the moment a personal obligation or emergency arises.

Maternity leave top up program. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes Citizen Relations what it is—and we wouldn’t have it any other way.

By joining Citizen Relations you become part of Plus Company, a unique partnership of forward-thinking creative agencies. As a network, we unabashedly believe anything is possible. A whole network of them.

📌 Account Management Senior Director (Toronto)
🏢 Citizen Relations
📍 Toronto