Account Manager & Business Development Lead ~ We are looking for a high-energy, commercially driven Account Manager & Business Development Lead to join our Toronto team. This is not a passive relationship management role — we need someone who thrives on building connections, spotting opportunities, and turning existing client relationships into new revenue. You will manage a portfolio of 20+ active client accounts simultaneously while actively hunting for new business opportunities — both within existing accounts and through new outreach.

As Account

Manager, you will work closely alongside the Project Delivery Manager and technical engineers, acting as the commercial link between client needs and internal delivery capability. A hybrid in-person and remote working arrangement applies.

Account Management

Own and manage a portfolio of 20+ client accounts at any given time, maintaining exceptional attention to detail across all engagements Build strong, trusted relationships with clients quickly — becoming their go-to contact for anything related to their digital and technology needs Monitor account health, proactively flag risks, and ensure client satisfaction across every stage of the engagement Maintain accurate and up-to-date CRM records, pipeline status, and account activity logs at all times Identify upsell and cross-sell opportunities within existing accounts — including new technology projects, platform enhancements, and additional services Leverage existing client contacts to expand relationships into new departments, business units,



or sister companies Connect clients’ evolving business needs to 247 Labs’ service offerings and present compelling cases for expanded engagement Work closely with the delivery and development teams to identify natural project extensions and proactively bring these to clients Business Development Identify and pursue new business opportunities through outbound outreach, referrals, and inbound lead follow-up Represent 247 Labs at client meetings, industry events, and networking opportunities across the Toronto market Meet or exceed assigned monthly and quarterly revenue and account growth targets Communicate clearly, confidently, and professionally — able to connect with both technical and non-technical stakeholders at all levels Work hand-in-hand with the Project Delivery Manager and technical engineers to ensure seamless client onboarding, smooth project handoffs, and consistent delivery standards Serve as the commercial bridge between client expectations and the internal delivery team — translating business requirements into explicit briefs and ensuring alignment throughout every project lifecycle Collaborate with developers, designers, and QA engineers to stay informed on project progress and proactively manage client communications accordingly Minimum 3 years of account management experience in a technology-related field — digital agency, SaaS, IT services,



or software development setting strongly preferred Proven ability to manage 15–25+ accounts simultaneously without dropping the ball on detail or relationships Demonstrated track record of upselling and growing revenue within existing accounts Experience using existing client relationships to open doors to new departments or companies Comfortable working alongside technical teams — able to understand project delivery workflows and communicate technical concepts to non-technical clients Familiarity with CRM systems (HubSpot, Salesforce, Pipedrive, or equivalent) and pipeline management Bachelor’s degree in Business, Marketing, Communications, or a related field preferred Skills & Personal Attributes Highly organised — managing 20+ accounts requires exceptional attention to detail and disciplined follow-through Collaborative — you work naturally alongside Project Delivery Managers and engineers, respecting delivery processes while championing the client’s voice internally Passionate about technology, digital products, and the impact great software can have on a business Must be based in Toronto, Ontario — this role requires local presence for client meetings and team collaboration Competitive contract-based compensation with performance incentives tied to account growth and new revenue Ongoing mentorship and direct involvement in shaping the agency’s commercial growth If you are a motivated and experienced professional with a passion for technology and a drive to succeed, we invite you to apply for the Account Manager & Business Development Lead role and become part of our dynamic team at 247labs Inc. #

📌 Account Manager & Business Development Lead (Toronto)
🏢 247 Labs
📍 Toronto