City Wide Facility Solutions - Toronto is growing again and actively seeking an Account Manager (Facility Solutions Manager) for the GTA. Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account?

The City Wide

Toronto office is located at 16 Four Seasons Place, Suite 203AT, Toronto, ON M9B 6E5. This position will require travel to the office location and within the geographic service area including most of the GTA, including Toronto, Vaughan, Woodbridge, Brampton, Mississauga, Oakville, etc.

The Facility Solutions

Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-terms relationships with clients and Contractors. Travel to customer locations is a key aspect of this job, so a well-maintained vehicle is a must.

Competitive base salary based on experience and an uncapped commission structure! Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide facility solutions and/or products. Formulate and manage an effective service strategy and schedule tailored to each client.

Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics. Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary. Ensure a standard of excellence in quality and client satisfaction,



through detailed quality control inspections of client sites and consistent follow through with all promises to clients.

Supervise and direct Night Managers; Promote the sale of, procure, and monitor supplies for clients. Effectively communicate all client issues with Contractors and the Director of Operations (or owner); Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc. Schedule each non-routine activity in client facilities using Outlook.

Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.

Notify Sales

Executives of potential accounts in your territory, especially new construction. Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.

Approve Night

Managers and/or Service Representative's pay sheets; Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors. 2+ years outside B2B account management experience, building maintenance and/or understanding of the trades is preferred, but not required. ~2+ years track record of success in a client retention role, with goals and metrics to support. ~ great at building relationships. ~ Proficient in Microsoft Office and knowledge of CRM database. ~ Ability to travel on a daily basis to client locations locally.

City Wide Facility

Solutions offers a competitive compensation and commission plan.

City Wide Facility

Solutions is a rapid-growing company with over 110 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest Professional Management company in the building maintenance industry. We have 65 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve.

📌 Account Manager - Facility Solutions Manager (Toronto)
🏢 City Wide Facility Solutions
📍 Toronto