Provider Relationship Manager (Contract Manager) Job Posting Location: Home office must be based within close proximity to Toronto region.

Travel Expectations: Regular (weekly) visits at Service Provider locations in Toronto region with occasional travel across the broader GTA. As a Provider Relationship Manager, you’ll be responsible for building effective relationships and supporting your portfolio of providers to achieve great results for our clients and service users. The PRM will be responsible for building effective relationships and supporting your portfolio of providers to achieve great results for our clients and service users.

The PRM will manage a network of Service Providers, ensuring they provide the highest level of service for Participants, and meet and exceed the contractual minimum expectations for performance and service standards. Identify and address priority areas for performance and continuous quality improvement to be addressed as part of a Service Provider Improvement Plan. Manage a network of Service Providers, ensuring they provide the highest level of service for clients, and meet and exceed the contractual minimum expectations for performance and service standards Identify and address priority areas for performance and quality improvement through regular reviews and Improvement Action Planning Take a lead role in community engagement, and integration with existing services.

Identify priority areas where Service Providers need additional support and capacity building to be addressed through support programs and a range of best practice forums. Provide practical advice and support to give a great quality service to the client,



and maximize performance opportunities Maintain auditable records of the contract management activities undertaken with Service Providers and provide evidence of adherence to governance and procedures for internal and external audits and accreditations Develop and maintain an effective relationship with the WCG Operational Team to ensure that strategies to drive performance improvement and manage underperformance, align with catchment priorities and requirements to meet the needs of the funder and wider social impacts Ensure the operation complies with WCG’s policies relation to Information security and Data protection Minimum 5 years combined progressive strategic leadership and contract management experience in the field of Employment Services Must successful pass a Criminal Record Check Flexibility and the ability to work in different locations and travel as required A post‑secondary degree or diploma in leadership or business/management Competitive salary range of $80,000 to 85,000 per year (based on full-time hours) Comprehensive and flexible health and dental perks Ongoing learning and development opportunities Generous time-off policies that promote work/life balance Diversity, Equity, Inclusion and Belonging Matter WCG is strengthened by diversity. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference.

We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals. #

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