We are seeking a tech-savvy and highly organized Administrative &

- Customer Support Specialist to join our team. The primary foundation of this position relies on advanced computer proficiency and hands-on experience navigating Enterprise Resource Planning (ERP) environments, with a strong emphasis on platforms like Visual 2K (Visual NEXT). In this dual-focus role, you will be directly responsible for the health of our sales pipeline by managing customer orders within our ERP system, while simultaneously delivering tech-forward, high-quality client support.Key Responsibilities ERP &
- Customer Order Management (approx. 50%)

- Order Processing: Oversee the complete lifecycle of customer orders within our ERP environment, including initial data entry, order verification, pricing validation, and status updates.

- Database Accuracy: Review, audit, and maintain customer accounts and order records to eliminate data discrepancies and duplication.

- Order Tracking &
- Expediting:

Monitor open orders through the ERP system, collaborate with internal teams (logistics, production, warehouse), and proactively flag delays.

- Reporting: Extract, format, and distribute order fulfillment and pipeline reports from the ERP system for management review.

Customer Support &

- Communications (approx. 50%)

- Direct Client Support: Serve as the primary point of contact for clients via email, phone, and ticketing portals regarding new orders, modifications, or cancellations.

- Inquiry &
- Issue Resolution:





Cross-reference ERP data to troubleshoot and resolve client issues regarding missing items, delayed shipments, or billing discrepancies.

- Administrative Operations: Draft professional correspondence, manage shared digital files, and maintain internal tracking spreadsheets outside the core database.

Qualifications &

- SkillsTechnical &
- Computer Skills (Required)

- ERP Environment Experience: Proven hands-on experience managing and tracking customer orders within a standard ERP setting. Direct experience with Visual 2K (Visual Next) or similar comprehensive ERP platforms is highly advantageous.

- Advanced Computer Literacy: Exceptional data entry speeds with a very low error rate; a high level of comfort learning proprietary business applications.

- Office Productivity Suite: Strong proficiency with Microsoft 365 (especially intermediate-to-advanced Excel for manipulating data lists) or Google Workspace.

Experience &

- Core Competencies

- Experience: 2+ years of experience in data entry, order desk administration, or a system-heavy customer service role.

- Attention to Detail: Meticulous accuracy when handling complex order configurations, item variations, and multi-line invoices.

- Communication &
- Adaptability:

Ability to explain complex shipping or order data to customers clearly and with empathy, while maintaining professional focus during high-volume periods.

Pay: From $35,000.00 per year

Benefits

- Casual dress

- On-site parking

Work Location: In person

📌 Administrative & Customer Support (Montreal)
🏢 Alpha u0026 Steele
📍 Montreal