The Administrative Support Specialist provides operational and administrative support to the Inside Sales team, helping ensure seamless customer experience and efficient order processing. This role serves as a key point of coordination between customers and internal departments, supporting customer onboarding, account administration, document management, and order preparation activities.

Customer

Support &

• Account Administration Serve as an initial support contact for customers and assist with general inquiries. Coordinate customer onboarding activities, including account setup requirements and documentation. Support customer account creation and migration activities in collaboration with internal teams. Communicate business processes, requirements, and administrative updates to customers. Sales &

• Administrative Coordination Manage and triage incoming customer communications, ensuring timely routing and follow-up. Coordinate requests between customers and internal teams, including Sales, Engineering, Accounting, and Operations. Documentation &

• Information Management Provide customers with product documentation, certificates, specifications, catalogs, and supporting materials.



Gather and organize required application, operating, and product information from customers to support quotation and order activities. Ensure customer documentation is complete and available for internal processing. Order &

• Process Support Support the preparation and hando of orders to operational and project teams. Assist with maintaining accurate customer and product information within company systems. Work closely with Inside Sales, Engineering, Accounting, and Operations to facilitate efficient customer service and order processing. Support continuous improvement of administrative processes and customer-facing workflows. Assist in maintaining business continuity during customer transitions and process changes. Previous experience in an administrative support role. Proficiency with ERP systems, CRM platforms, and Microsoft Office applications. Strong attention to detail and commitment to customer service.

Experience supporting technical products or industrial customers. Solid problem-solving and customer relationship skills.

Salary: $30 - $32 per hour #

📌 Administrative Support Specialist - Inside Sales (Contract) (Oakville)
🏢 Thermon
📍 Oakville