Insurance Ops Administrator / Policy Processing Specialist

Location: Toronto, Ontario, Canada

Language: French-English bilingual skills preferred, but not required

Position Overview

We are seeking a detail-oriented Policy Processing Specialist to prepare and issue insurance policies and related documents. This role will also provide administrative support to client-facing brokers, answer routine questions, and help resolve basic processing issues.

Responsibilities

- Prepare and issue policies and related documentation accurately and on time.
- Review information for completeness and accuracy.
- Process policy updates and other routine transactions.
- Provide administrative and technical support to brokers.
- Answer routine questions regarding transactions and procedures.
- Research and resolve basic processing issues.
- Escalate more complex problems when needed.




- Maintain accurate records in company systems.
- Help train and support other team members.

Qualifications

- Previous administrative, insurance, financial-services, or data-processing experience.
- Strong attention to detail and accuracy.
- Valuable written and verbal communication skills.
- Ability to manage multiple tasks and meet deadlines.
- Comfortable learning new systems and procedures.
- Basic Microsoft Office skills, including Outlook, Word, and Excel.
- Ability to work independently and as part of a team.

Preferred Qualifications

- Previous insurance or policy-processing experience.
- Experience supporting brokers or client-service teams.
- Experience training or assisting coworkers.

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📌 Administrator - Insurance Operations (Toronto)
🏢 ThreePDS
📍 Toronto