Role: Adobe DAM Lead Engineer

Location: Canada - Remote

Responsibilities:

- Act as the primary point of contact for business, marketing, and technology stakeholders.
- Conduct requirement discussions, solution workshops, and roadmap planning sessions.
- Provide regular status updates, risk assessments, mitigation plans, and executive-level reporting.
- Partner with client product owners and business teams to prioritize support and enhancement initiatives.
- Lead onsite delivery of AEM DAM support and enhancement engagements.
- Coordinate activities between onsite stakeholders and offshore engineering teams.
- Manage sprint planning, backlog prioritization, estimation, release planning, and sprint reviews.
- Ensure successful delivery of support commitments, enhancements, and platform improvements.
- Oversee incident management, RCA reviews, problem management, and service delivery performance.
- Lead critical incident discussions and coordinate resolution across cross-functional teams.
- Monitor SLA compliance, operational metrics, and support effectiveness.
- Drive continuous service improvements and operational excellence initiatives.
- Lead and mentor offshore DAM engineers and support teams.




- Conduct technical reviews and provide guidance on complex issues and enhancement designs.
- Manage knowledge transfer activities, support documentation, and operational runbooks.
- Promote engineering best practices, quality standards, and continuous learning.

Required Skills:

- 8+ years of AEM experience with deep expertise in AEM Assets/DAM.
- Expertise in metadata modeling, taxonomy/tagging, asset lifecycle management, workflows, Agile Media/Scene7, DAM integrations, and APIs
- Strong hands-on experience with AEM as a Cloud Service. Familiarity with Cloud Manager, Git, Maven, Jenkins, CI/CD, and AI-enabled DAM capabilities
- Strong production support experience, including incident management, RCA, troubleshooting, and release/deployment support.
- Ability to engage directly with business and technology stakeholders, lead solution discussions, and drive support and enhancement initiatives.
- Experience managing offshore teams, Agile delivery, backlog prioritization, and stakeholder communication

Regards,

Praveen Kumar R (Praveen)

Talent Acquisition Group – Strategic Recruitment Manager [email protected]| Themesoft Inc

📌 Adobe DAM Lead Engineer (Canada)
🏢 Themesoft
📍 Canada