Enhance user technology experiences as an IT Customer Support II at Alberta Health Services. Provide onsite and remote support for diverse computing devices and applications across Alberta. Join the Technology Client Support Services team as an IT Customer Support II.

This position requires three to five years of experience in desktop equipment support, troubleshooting, and problem-solving. You will be responsible for resolving advanced technical issues and serving as an escalation point for Customer Support I. Key Responsibilities:

- Provide hands-on technical support for computing devices
- Troubleshoot and resolve complex IT issues
- Assist users with printers, peripherals, and applications
- Investigate unique technical problems and escalate as needed
- Promote quality improvement and cooperative work environment

Requirements:

- Certificate in Computer Support or equivalent experience
- 3-5 years in desktop support within healthcare
- Proficient in Microsoft Suite and Windows 10/11
- Robust communication and customer service skills
- Class 5 driver's license required

Deliver advanced support and exceptional service in your role at Alberta Health Services.

📌 Advanced IT Support at Alberta Health Services (Edmonton)
🏢 Alberta Health Services
📍 Edmonton