AI Product Quality Specialist (Contractor) Chicago Type: Independent Contractor (potential for conversion to full-time hire) **That's true of every role at Human Agency right now. We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. We invite critique, learn quickly, and keep raising the bar. Every product, strategy, or asset we create must be both beautiful and functional; Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it, and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are and help them integrate AI in ways that align with their mission and values.

And through it all, we lead with purpose, love, and adventure. Our senior team is shipping quick. You'll be the person who keeps product quality tight so leadership can stay focused on building what's next.

Strong judgment and consistent output can open the door to more: building products directly with us,



and eventually client-facing solution works, depending on performance, business need, and demonstrated ability. Read between the lines of what users report to identify the real problem, not just the surface complaint, and prioritize accordingly.

Product quality monitoring: Maintain a running pulse on the user experience across our products, flagging patterns and systemic issues before they compound. You'll own testing your changes, checking relevant edge cases, and confirming the original reported workflow works before considering an issue resolved. AI-assisted workflows: Use Claude Code and other AI tools to move faster and resolve more, without sacrificing the judgment that makes the output actually useful.

Hands-on experience working on software products in a QA, product, or technical support role. You have built or experimented with Claude Code and understand how to apply AI tooling to accelerate real work, not just demo it. You understand enough about UX to know when a complaint reflects a real problem and when it doesn't.

You've spent enough time thinking about user experience that good and bad feel obvious to you, not just theoretical. This is a contract role with an hourly rate commensurate with experience. Work is fully remote; Hours are flexible but output is not.

We're looking to bring great candidates on immediately. We value diverse perspectives and are committed to building inclusive, high-performing teams where everyone can do their best work. #

📌 AI Product Quality Specialist (Contractor) New Chicago (Mississauga)
🏢 Human Agency
📍 Mississauga