Join Amazon's Operations Management Center as an InfraOps Support Manager II, overseeing Tier I and II support for enterprise infrastructure. Drive operational excellence and continuous improvement. As a vital leader, you’ll manage a team tasked with delivering high-quality engineering support for network, AV, and print services.

The role emphasizes hands-on technical guidance, team development, and operational management in a energetic environment. Your leadership will ensure teams meet service expectations while fostering a culture of improvement among engineers. Key Responsibilities:

- Manage daily operations and team performance
- Lead mentoring and development initiatives for engineers
- Coordinate incident response and coverage across timezones
- Communicate promptly with leadership on operational matters
- Propose and implement new processes and tools

Requirements:

- 2+ years as an IT operations manager
- Bachelor’s degree or equivalent experience
- Expertise in networking protocols (TCP/IP, DNS)
- Windows Server experience spanning 2+ years
- Strong background in technical support

Utilize your leadership skills to manage and develop a high-performing InfraOps team at Amazon.

📌 Amazon InfraOps Support Manager II Role (Vancouver)
🏢 Amazon
📍 Vancouver