Become an Amber Customer Support Agent and provide exceptional service to gamers. You'll handle queries regarding accounts, gameplay, and offer troubleshooting assistance with a focus on quality. This role emphasizes your ability to empathize and build relationships with players as you guide them through their inquiries.

Fluency in both Vietnamese and English enables effective communication, while your creative mindset drives a better user experience. Your contributions support Amber's culture of continuous improvement. Key Responsibilities:

- Address inquiries from live players effectively
- Collect relevant information to diagnose issues
- Remain current on game features and updates
- Report and analyze productivity trends
- Ensure healthy KPI performance

Requirements:

- Fluency in written and spoken Vietnamese and English
- At least 1 year in player support or customer service
- Familiarity with contact center processes
- Demonstrated problem-solving skills
- Knowledge of video games and support tools is a plus

Enhance player experiences and contribute to Amber’s innovative community today.

📌 Amber Customer Support Agent (Montreal)
🏢 Amber
📍 Montreal