At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Bell Canada is the Canadian leader in contact centre solutions.

We are a dynamic team that provides support, monitoring and management of contact centre solutions for our business customers. Our Network team strives to deliver best in class customer solution's stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family of experts.

Motivated to find and implement creative solutions that improves service for our customers Troubleshoot and resolve technical problems for our customer solutions Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills Solidify customer loyalty, relationships and satisfaction Take the lead and maintain the solution stability and service availability across Bell Work with Cloud and on-premises contact centre solutions Minimum of 3 years of experience in a relevant Contact Center technical or product management role Minimum 3 years hands-on experience with AWS Connect Platform (IVR flows, routing and call recording features) is mandatory. Hands-on experience with Contact Center platforms such as Genesys Cloud, Genesys Engaged, Genesys PureConnect, Genesys WFM, Nice CX, Verint, Avaya, Cisco, and AudioCodes Proficient in programming and scripting languages (e.g., Java, JavaScript, SQL) Solid understanding of networked systems including client/server architecture, web applications/services,



and layered application design Familiarity with databases, networking, system administration, and Voice over IP (VoIP) technologies Demonstrated ability to lead transformation with agility, communicate effectively across all levels, and solve complex problems strategically Bilingualism (French and English) is preferred. Adequate knowledge of French is required for positions in Quebec.

Adequate knowledge of French is required for positions in Quebec.

Job Status: Regular Term - Full Time For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

For a confidential inquiry, email your recruiter or [email protected] you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us. Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Bell, one of Canada's Top 100 Employers. #

📌 Application Specialist (AWS) (Mississauga)
🏢 Bell
📍 Mississauga